Whether it’s teammates, customers or prospective buyers, staying connected can feel challenging when you are limited to only picking up the phone or connecting through a screen. But, the good news is that it’s easier than ever to build and maintain meaningful relationships at scale digitally.
When it comes to staying connected with your buyers, customers, and suppliers, it is more important than ever to not overlook the human element of the relationship. Just like you, everybody is trying to balance shifting priorities, juggle personal changes, and determine how to adapt. Staying close to them via virtual meetings and phone calls, while also paying attention to the world around them — economic changes to their business, news announcements in their region, etc. — is essential. Sharing advice or lessons learned with one another is a great way to stay focused on solving current challenges, together.
As you consider virtual meetings with your customers, check out this recent article from Harvard Business Review that offers some great insights on how to conduct an effective virtual meeting, including:
- Stick to a clear and simplified meeting structure
- Minimize presentation length
- Use video, but provide an audio dial-in option
- Test the technology you’re using ahead of time
In addition to staying connected with buyers, customers, and suppliers, it’s important to stay connected to your own organization. In the spirit of sharing, we wanted pass along a few ways we are working to keep our team connected:
- Scheduling regular check-ins
- Coordinating virtual team chats through Microsoft Teams (or a similar solution)
- Scheduling daily virtual stand-up meetings (sometimes multiple times per day) to align on goals and answer questions
When you are in a traditional office, you make time to grab lunch together, walk to get coffee, and cheer on your colleague when they close a deal. Don’t overlook the power and importance of still making time to be social and connected with your teammates, managers, and mentors. Find time for a quick message, video chat, or virtual celebration when a deal closes — it’s important to feel seen and heard, even if it’s virtually!
Staying informed is paramount & Working remotely can feel isolating, but it doesn’t need to be.