Montreal-based Lightspeed, the leading cloud-based provider of omnichannel point of sale software, solutions and support systems primarily for independent retailers and restaurants, has partnered with Ikeono to bring a suite of texting and workflow management features to independent businesses.
It’s another innovation brought to the market by Lightspeed, which has grown rapidly after a successful IPO earlier this year. Ikeono partnered with Lightspeed on a platform that Ikeono had originally conceptualized for bicycle retailers.
Ikeono was founded by bicycle retailer Brett Lang and his brother Dru Lang. “Ikeono was born in independent bicycle retail with features designed to be used by service, sales, and management,” said Brett Lang, who founded Tribella Sports Group in Denver in 2017. He said that he quickly realized that the industry required a better way to communicate.
Ikeono struck a strategic partnership with Lightspeed to roll-out the technology in major markets including Canada, the United States, and Australia. The platform has seen rave reviews from small business owners using the Ikeono technology.
Ikeono features within Lightspeed Retail include the following:
Sending and receiving SMS/MMS text messages using an existing business phone without leaving Lightspeed, including within customer profiles and work order screens,
Automated messaging based on a Lightspeed work order status,
Lightspeed Special Order integration to make Click and Collect easier,
Text sale receipts and work order quotes to customers,
Automated customer feedback loop to drive positive experiences to review sites and allow businesses to handle negative experiences quickly, and
An Ikeono Apple iPad app that brings texting integration to Lightspeed iPad POS.